Terms and Conditions

1. Service Description and Acceptance

Our service provides authentic Italian pizza delivery to residential and commercial addresses within our designated delivery zones. By placing an order through our platform, you enter into a binding agreement with us. We reserve the right to refuse service to any customer at our sole discretion, particularly in cases of inappropriate behavior, fraudulent activity, or violation of these terms.

2. User Obligations and Responsibilities

Users must provide accurate delivery information, including complete addresses and contact details. You are responsible for being available at the specified delivery location during the estimated delivery window. Payment must be completed at the time of ordering unless otherwise specified. Users must treat our delivery personnel with respect and courtesy. Any abusive behavior toward our staff will result in immediate service termination.

• Provide accurate and complete delivery information
• Ensure payment methods are valid and authorized
• Be available during estimated delivery times
• Maintain respectful communication with staff
• Report any issues promptly and honestly

3. Service Limitations and Delivery Policy

Delivery times are estimates and may vary due to weather conditions, traffic, high demand periods, or unforeseen circumstances. We deliver within specified geographic boundaries only. Orders may be cancelled if delivery address is outside our service area. Minimum order values may apply for delivery service. We reserve the right to modify delivery zones, hours of operation, and menu items without prior notice.

4. Intellectual Property Rights

All content on our platform, including but not limited to recipes, brand names, logos, images, text, design elements, and proprietary pizza formulations, are protected by intellectual property laws. Users may not reproduce, distribute, modify, or create derivative works from our content without explicit written permission. Our pizza recipes and preparation methods constitute trade secrets and proprietary information.

5. Privacy and Data Protection

We collect and process personal information necessary for order fulfillment, including names, addresses, phone numbers, and payment information. This data is used solely for service provision and is protected according to applicable privacy laws. We do not sell or share customer information with third parties except as required for order processing and delivery.

6. Liability Limitations and Disclaimers

While we maintain high food safety standards, customers with allergies or dietary restrictions must inform us before ordering. We cannot guarantee complete absence of allergens due to shared preparation facilities. We disclaim warranties regarding uninterrupted service availability or error-free operations.

7. Order Cancellation and Refund Policy

Orders may be cancelled within a limited timeframe after placement. Once preparation begins, cancellation may not be possible. Refunds are provided for cancelled orders, defective products, or significant delivery delays at our discretion. Refund processing may take several business days depending on payment method.

8. Dispute Resolution and Governing Law

Any disputes arising from these terms or service use shall be resolved through good faith negotiation first. If resolution cannot be achieved, disputes will be subject to binding arbitration under applicable commercial arbitration rules. These terms are governed by local jurisdiction laws where our business operates.

9. Modifications and Updates

We reserve the right to modify these Terms and Conditions at any time. Updated terms will be posted on our platform with an effective date. Continued use of our services after modifications constitutes acceptance of revised terms. We encourage users to review terms periodically for updates.