Information We Collect
When you order our authentic Italian pizza for home delivery, we collect various types of information to provide you with the best possible service:
Personal Information
- Full name and contact details for delivery purposes
- Delivery address and location preferences
- Phone number for order confirmation and delivery coordination
- Email address for order receipts and promotional communications
- Payment information processed through secure payment gateways
- Dietary preferences and allergen information for food safety
Technical Information
- IP address and browser information for security purposes
- Device information and operating system details
- Website usage patterns and navigation behavior
- Cookie data for enhanced user experience
- Location data when using our mobile ordering platform
How We Use Your Information
Your information is used exclusively to enhance your pizza ordering and delivery experience:
- Processing and fulfilling your pizza orders accurately
- Coordinating timely delivery to your specified address
- Sending order confirmations and delivery updates
- Providing customer support and resolving any issues
- Personalizing your ordering experience based on preferences
- Improving our menu offerings and service quality
- Sending promotional offers and special deals with your consent
- Ensuring food safety compliance and allergen management
- Preventing fraud and maintaining platform security
Important: We never sell, rent, or share your personal information with third parties for their marketing purposes without your explicit consent.
Data Protection and Security
We implement comprehensive security measures to protect your personal information:
- SSL encryption for all data transmission and storage
- Secure payment processing through certified payment providers
- Regular security audits and vulnerability assessments
- Access controls limiting employee access to necessary data only
- Data backup systems with encryption at rest
- Incident response procedures for potential data breaches
- Regular staff training on data protection best practices
Your Rights Under GDPR
As part of our commitment to data protection, you have the following rights:
Right to Access
Request copies of your personal data we hold and information about how we process it.
Right to Rectification
Request correction of inaccurate or incomplete personal information.
Right to Erasure
Request deletion of your personal data under certain circumstances.
Right to Portability
Request transfer of your data to another service provider in a structured format.
Right to Object
Object to processing of your personal data for direct marketing purposes.
Right to Restriction
Request limitation of processing your personal data under specific conditions.
Data Retention
We retain your personal information only as long as necessary for the purposes outlined in this policy:
- Order history: Retained for 3 years for customer service and accounting purposes
- Account information: Retained while your account remains active
- Payment data: Processed and not stored on our servers
- Marketing preferences: Retained until you withdraw consent
- Technical logs: Automatically deleted after 12 months
Cookies and Tracking
Our website uses cookies to enhance your browsing experience and improve our services:
- Essential cookies for website functionality and security
- Performance cookies to analyze website usage and optimize performance
- Functional cookies to remember your preferences and settings
- Marketing cookies to deliver relevant advertisements with your consent
You can manage your cookie preferences through your browser settings or our cookie consent banner.
Third-Party Services
We work with trusted third-party services to provide our pizza delivery service:
- Payment processors for secure transaction handling
- Delivery tracking services for real-time order updates
- Email service providers for order confirmations and communications
- Analytics services to improve website performance
- Cloud storage providers with appropriate data protection agreements
All third-party services are carefully selected and required to maintain appropriate data protection standards.
Updates to This Policy
We may update this privacy policy periodically to reflect changes in our practices or legal requirements. We will notify you of any significant changes through email or prominent website notices. Your continued use of our services after such modifications constitutes acceptance of the updated policy.
Stay Informed: We recommend reviewing this privacy policy regularly to stay informed about how we protect your information.
This Privacy Policy is effective as of the date of publication and applies to all users of our Italian pizza delivery service.